FAQ
General
Our business offers a range of social media management and marketing services, including social media boosting, content creation, engagement strategy, analytics, and more.
The turnaround time varies depending on the service you’ve purchased and the size of your order. However, we strive to deliver all services as quickly as possible, with most services being delivered within the mentioned period for each specific products.
We have a team of experienced social media experts who use industry best practices to ensure the quality of our services. Additionally, we use real, active social media accounts to deliver our services, which ensures that the services are of high quality and provide the desired results.
We use industry-standard security measures to ensure the safety of our system and users’ information. Our servers are protected by SSL encryption, and we never share users’ information with third parties.
Our social media boosting services are ideal for individuals and businesses looking to increase their social media presence and engagement. We cater to clients from a variety of industries, including but not limited to fashion, beauty, music, and more.
No, it’s not necessary to provide login information to access our services. We use safe and secure methods to deliver our services without requiring login credentials.
We offer smaller package sizes to provide flexibility to our clients. Smaller packages allow our clients to test our services and see the results before committing to larger orders.
Yes, you can purchase services for someone else’s account. However, you will need to provide the account’s username or URL during the checkout process.
Yes, we offer discounts and promotions on a regular basis. Please check our website or social media channels for the latest deals and promotions.
No, others will not be able to detect that you’re using our services. We use safe and secure methods to deliver our services, which do not violate any social media platform’s terms of service.
Yes, it’s possible to order services multiple times for the same account. However, we recommend waiting until the previous order has been completed before placing a new order.
If you need a service that isn’t listed in our available packages, please contact us, and we’ll do our best to accommodate your request.
Yes, we offer premium and VIP services for our clients. Please contact us for more information.
We don’t recommend combining our services with those from other companies. Doing so may compromise the safety and effectiveness of the services.
No, it’s not possible to remove a post that you’ve already ordered services for. Our services are designed to increase engagement on existing posts, not to remove them.
Yes, you can switch your account to private after ordering services. However, please note that this may affect the delivery of some services. For example, if you’ve ordered social media boosting services, the delivery of the services may be delayed or impacted if your account is set to private.
Yes, you can order services for a private account. However, please note that some services may not be compatible with private accounts, and the delivery of services may be impacted if the account is set to private.
Yes, it’s possible to purchase packages for older posts, photos, videos, or tracks. We offer services for a wide range of content, including older posts, photos, videos, and tracks.
It depends on the service you’ve ordered and the stage of the delivery process. If your order has not yet been processed, you may be able to modify or change it. However, if the order has already been processed, it may not be possible to modify or change it. Please contact us if you need to modify or change your order.
Our order placement system is compatible and user friendly with a wide range of devices, including desktop computers, laptops, tablets, and mobile phones. We are working on our mobile app for more easier user experience.
Yes, you can request a custom order that isn’t listed on our website. Please contact us, and we’ll do our best to accommodate your request. However, please note that we may not be able to fulfill all custom order requests, depending on the nature of the request.
To get started with Social Lead, simply visit our website and choose the service that you are interested in. Once you have selected a service, you can complete the payment process and provide us with the necessary information to begin delivering your order.
Unfortunately, we do not offer a free trial for our services at this time. However, we do have affordable packages for you to try out our services before committing to a larger order.
You can contact our customer support team through our website’s live chat feature or by emailing us at support@sociallead.com. Our team is available to assist you 24/7.
We strive to maintain a high retention rate for our services. However, if you experience any drop in the service you purchased, please contact our customer support team and we will do our best to provide a suitable solution.
The cost of our services varies depending on the service and package that you choose. Please visit our website for detailed pricing information.
You can find more information about the services we provide on our website, including descriptions and details of each service.
We deliver our services through safe and secure methods that comply with the terms of the social media platforms. Our delivery methods vary depending on the service that you purchase.
Social Lead is a trusted and reliable company with years of experience in providing social media marketing services. We offer high-quality services at affordable prices and have a dedicated customer support team to assist you with any questions or issues.
We offer a refund policy in certain situations where the service purchased was not delivered as promised. Please refer to our refund policy page on our website for more information.
Delivery
The setup time for social media management and marketing services can vary depending on the complexity of your requirements. However, we strive to complete the setup process as quickly as possible, typically within a few days.
The time it takes to see results from social media marketing services can vary depending on the nature of your campaign and your goals. However, we provided the actual timeline for each products specifically.
We provide regular updates on the progress of your social media management and marketing services, typically on a weekly or bi-weekly basis. However, we are always available to provide additional updates as needed.
We provide a range of reports that detail the performance of your social media campaigns, including engagement rates, follower growth, and other relevant metrics. These reports are typically delivered on a regular basis, depending on your needs.
We have a team of experienced social media experts who are dedicated to ensuring the quality of our services. We use the latest techniques and tools to manage and market your social media accounts, and we are always looking for ways to improve our services.
Yes, you can request changes to your social media management and marketing services once they have been started. However, please note that changes may affect the delivery timeline and the cost of the services.
If you are not satisfied with the social media management and marketing services provided, please contact us immediately. We will work with you to understand your concerns and develop a plan to address them.
Yes, it is possible to expedite the delivery of your social media management and marketing services. Please contact us to discuss your specific requirements.
Yes, we offer social media management and marketing services for all major social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and others.
Yes, it is possible to cancel your social media management and marketing services before they are completed. However, our cancellation policy varies depending on the nature of the services and the stage of the delivery process. Please contact us for more information.
We take the safety and security of your social media accounts seriously. We use the latest security protocols and best practices to protect your accounts and personal information.
We do not have any specific restrictions on the number of social media accounts that you can have managed or marketed at once. However, we recommend discussing your requirements with us to ensure that we can provide the level of service that you need.
Yes, it is possible to request a specific delivery date or time for your social media management and marketing services. Please contact us to discuss your requirements.
We strive to deliver high-quality social media management and marketing services to all our clients, and we offer a satisfaction guarantee on our services. If you are not satisfied with the results of our services, please contact our customer support team, and we will work with you to resolve any issues.
Payments
We accept 135+ Currencies by secure transaction via stripe with several payment methods, including UPI Payment, Apple pay, Google Pay, credit and debit cards, bank transfers, and PayPal (on request).
Yes, we accept PayPal as a valid form of payment on customer request it will be paid to our paypal account.
If you are experiencing issues with your payment, please contact our customer support team, and we will assist you in resolving the issue.
The foreign currency on your bank statement may be due to international transaction fees. Please contact your bank or payment provider for more information.
Yes, you can use credit cards and debit cards to make a payment.
The amount on your bank statement may differ from the amount shown on our website due to currency conversion rates or additional fees charged by your bank or payment provider.
Yes, you can request a payment invoice for your order. Please contact our customer support team to request an invoice
If you receive notifications regarding an order you did not place, please contact our customer support team immediately, and we will investigate the issue and take appropriate action.
Yes, we offer social media management and marketing services for all major social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and others.
Guarantee
A refill is a replacement of the services that were not delivered as promised, while a refund is a return of the payment made for the services that were not delivered.
The time it takes to receive a refill or a refund depends on the specific circumstances of each case, such as the type of service, the reason for the request, and the payment method used.
Refund policies may vary depending on the company and the services provided. It’s important to review the company’s refund policy before making a purchase to understand the terms and conditions.
The decision to offer a refill or a refund will depend on the specific situation and the company’s policies. In some cases, a refill may be offered to address any issues with the services provided.
The time it takes to process a refund also varies depending on the company’s policies and the payment method used. In some cases, it may take a few business days for the refund to appear on the customer’s account. It’s recommended to contact the company’s customer support for more information on their refund processing times.
Customer Support Department
You can check on the status of your order by logging into your account on our website and viewing your order history.
Our business’s operating hours are Mon-Fri: 9am-6pm.
The best way to contact customer support is by submitting a support ticket through our website or by sending an email to our support team at support@sociallead.in or by whatsapp https://wa.link/t8xhdx
We strive to respond to all customer support inquiries within 24-48 hours, with the exception of weekends and holidays. Please note that during peak times, response times may be slightly longer.
